7-Day Doorstep Replacement & Refund Policy

Tryndzi 7-Day Doorstep Replacement & Refund Policy

At Tryndzi, customer satisfaction and trust are our highest priorities. We offer a comprehensive 7-Day Doorstep Replacement Guarantee across Pakistan on all eligible orders.

1. 7-Day Doorstep Replacement Guarantee

If you receive an item that is defective, damaged during transit, or different from what you ordered, you have 7 calendar days from the date of doorstep delivery to initiate a free replacement or return.

Doorstep Resolution: If an issue is verified, we arrange a prompt replacement directly to your doorstep.
Condition: The item must be in its original condition, unworn/unused, with all original tags, accessories, and packaging intact.

2. Mandatory Unboxing Video & Parcel Policy

Please note that according to standard courier partner guidelines in Pakistan (TCS, Leopards Courier, PostEx, Trax Logistics), parcels are delivered in sealed flyers and courier delivery riders are strictly not authorized to allow opening of parcels prior to Cash on Delivery (COD) payment collection.

To guarantee 100% buyer protection and rapid claims resolution, we mandate the following straightforward protocol:

Record an Unboxing Video: Before cutting or tearing open the courier flyer, begin recording a clear, continuous video showing the sealed flyer, tracking label, and the unboxing and inspection of the product.
Retain the Shipping Label & Flyer: Keep the outer courier flyer and shipping label intact until you have inspected the product and confirmed your order.

Note: Claims regarding items damaged in transit, missing pieces, or incorrect items require this continuous unboxing video for immediate verification.

3. How to Initiate a Replacement

Initiating a claim takes less than 2 minutes:

Send a message to our official WhatsApp support at +92 345 1289360 or email us at tryndzi.co@gmail.com.
Share your Order Number, contact details, and the unboxing video clearly demonstrating the issue.
Our customer care team will review and approve your replacement within 24 business hours.

4. Refunds

In situations where an exact replacement or suitable alternative is unavailable, Tryndzi will issue a full refund. For COD orders, approved refunds are transferred via Bank Transfer, EasyPaisa, or JazzCash within 3–5 business days following inspection.